On Friday, the best service providers in Malawi were recognised as Chartered Institute of Customer Management, (CICM) awarded them at the 2022 Malawi Service Excellence awards in Blantyre.

Service Providers such as Malawi Airlines, Crossroads Hotel, inq. Digital Malawi, Kips Restaurant, Goodwill Funeral Services, Exploits University, Security firm GardaWorld and NBS Bank plc just to mention a few were awarded during the event.

In an interviews, Kwanza Public relations marketing manager Tenashi Mukwani, whose firm organised the event, said good service provision is very important in as far as business is concerned.

“These awards remind service providers that they are doing great job in their industry and this also encourages other companies to work on their customer service provision because if a customer is happy, business grows.

“This yearly event takes place in 11 countries in Africa and Malawi is the last one. We had a break for two years because of the Covid-19 pandemic and we are back with these awards and expect to continue to conduct them in years to come,” He said.

Kips managing director Asif Gillan said the award will fuel them to continue rendering good services and dedication they offer to the public.

“We will continue offering the best services to Malawians and also allow our customers to give us feedback on areas we have to improve,” he said.

On his part, Crossroads Hotel Blantyre general manager Anna Chirwa said they have worked hard to bounce back after the challenges that came with Covid-19.

“We will continue meeting our customers’ needs by taking feedback and recommendations on areas to improve,” she said.

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